Frequently Asked Questions
If you do not find the answer to your question in the FAQ section, please visit the Contact Me page for further assistance.
Please note that shipping outside the US requires that you email me for the rates. Thank you
- 1. Is there a way I can talk to you more directly?
- Yes, Please visit the contact page. You will find a contact form to use to get in touch with me.
- 2. What sizes are available?
- There are several sizes available and can be found by clicking the thumbnail for the information. Not all images come in all sizes. You can see what size a specific picture comes in by clicking on the picture. Specialty sizes are happily considered depending upon availability. Please email me for this information with your request (prices will vary). If you want general pricing information , please go to the Purchase Info page.
- 3. How is the artwork printed?
- Each and every print is handled with great care and pride. We print all sizes up to 16x20 and 14x40 here in our own studio on an Epson 4000 printer using pigmented inks. ( You can read more about these types of inks in the next paragraph). The best quality luster paper and canvas is used for the individually printed pictures.
- 4. Why pigmented inks?
- All printed prints can and do fade over time. It just depends on how long that will take. If pigmented inks are used they have a longevity rating of 75+ years before any noticeable fading may occur. Dye Based inks (those used in most home printers) have a longevity rating of 2-3 years (possibly more depending on hanging conditions). That is why I have chosen to use pigmented inks, thus giving you the best possible print of my work.
- 5. What are the pictures printed on?
- There are two choices for the buyer. One is Luster paper which is a softly glossy paper (not a shiny glossy). This is a heavy paper with a lovely satin look to it. The other choice is a heavy Canvas (not paper) which is coated to receive the inks from the printer. It is actual Canvas. Canvas adds a nice texture to the pictures.
- 6. How are prints mailed to me?
- Prints are mailed gently rolled inside a long mailer. The roll is not a tight roll and will smooth out in a short time after arrival.
- 7. What are Limited Editions?
- Limited Edition prints are limited to a set number of prints. When the number is reached, the print and artist's file will be eliminated and the print removed from the web site. No other prints will be printed. Limited Edition prints are noted when you double click on the image and receive the purchase information.
- 8. So, what are fractals?
- Please see our Fractals info page for an explanation of fractals.
- 9. How do I care for my new print?
- Your print is an investment and must be handled with the greatest care. Do not touch the printed area. Oil on fingers will leave a mark on the print. All prints are best matted and framed behind glass for the greatest color longevity. You may want to hang Canvas prints without matting or glass. Since pigmented inks have been used, the color longevity of a canvas print should be approximately the same as the paper print behind glass. An occasional light dusting may be necessary. All prints should be hung out of direct sunlight.
- 10. Is there a way to be included on your links page?
- Yes. Contact me and we can see about setting up something for you. See the links page.
- 11. Is there a Refund Policy?
- If for any reason you are dissatisfied with your selection, your money will be refunded. Upon return of the print, I will refund your sale price and your shipping. My aim is for total satisfaction.
- 12. Are Canvas prints mounted on stretcher bars?
- No, Canvas prints are not mounted on stretcher bars. This way you are free to have the print mounted yourself, or to have it framed in a frame of your choosing. Please be aware, though, that the amount of white canvas surrounding the print will vary depending on the size of the print. Some canvas prints will be better suited to framing.